LinknShip Help Center

Find answers to common questions about quotes, orders, payments, and shipping.

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How does LinknShip work? ↓
LinknShip allows you to purchase items from U.S. stores and ship them internationally. You start by getting a quote, creating an account, placing your order, and shipping your items to the address we provide. Once we receive your package, we prepare it for international shipping and complete the process.
Do I need an account to place an order? ↓
Yes, You can browse and get quotes without an account, but you need to create an account to place an order. Creating an account allows you to manage your orders, track shipments, and access your order history. You can sign up for a free account during the checkout process or from the homepage.
How do I get a quote? ↓
To get a quote, simply enter the URL of the product you want to purchase from a U.S. store on our homepage. We will fetch the product details and provide you with an estimated cost for purchasing and shipping the item internationally.
Is the quote final? ↓
We do our best to provide accurate quotes based on the information available at the time of the request. However, the final cost may change slightly after we receive and inspect your item (for example, due to actual weight or packaging).
When will I be charged? ↓
You won’t be charged immediately. We securely save your payment method and only charge you after your item is received, reviewed, and ready to ship. This way, you can be confident that you’re only paying for the services you receive.
Why do I need to provide my payment method upfront? ↓
We require a payment method upfront to ensure a smooth and secure checkout process. This allows us to verify your payment information and prepare for the final charge once your item is ready to ship. Rest assured, you will only be charged after we receive and review your item, and you can cancel your order at any time before that.
How do I purchase my item? ↓
After you place your order, we will provide you with a unique shipping address in the U.S. where you can send your item. You can purchase your item from any U.S. retailer and have it shipped to the provided address. Once we receive your package, we will inspect it, prepare it for international shipping, and complete the process.
Can you purchase the item for me? ↓
Currently, you are responsible for purchasing the item using the address we provide. We do not offer a purchasing service at this time. However, we are always looking for ways to improve our services, so stay tuned for future updates!
What happens after my item is delivered to your facility? ↓
Once we receive your item, we inspect it, confirm the details, calculate the final shipping cost if needed, and prepare it for international shipment.
How long does the process take? ↓
It depends on how long it takes for your item to arrive at our facility. Once we receive the item, processing is typically quick.
Can I cancel my order? ↓
Yes, you can cancel your order before it is processed with no additional charges. However, once we receive and inspect your item, a cancelation fee may apply. Please note that cancelation is not possible after the item has been shipped internationally.
Will I get a refund if I cancel? ↓
If you cancel your order after we charge you, we will process a refund minus any applicable cancelation fees. The refund will be issued to the original payment method and may take a few business days to reflect in your account.
What if I entered the wrong product or address? ↓
If you entered the wrong product or address, please contact our support team as soon as possible. If the order hasn’t been processed yet, we will do our best to correct the information before the item is shipped.
What countries do you ship to? ↓
We currently ship to the following countries:
  • United States
  • Porto Rico
  • Guam
  • Virgin Islands
  • American Samoa
  • Northern Mariana Islands
  • Micronesia
  • Marshall Islands
  • Palau
  • Canada
  • United Kingdom
  • Germany
  • Netherlands
  • Japan
  • France
  • Sweden
  • Denmark
  • Belgium
  • Finland
  • Australia
  • Switzerland
  • Norway
  • United Arab Emirates
  • Saudi Arabia

If your country is not listed, please contact our support team to inquire about shipping options.

What items are not allowed? ↓
We do not allow the shipment of certain items, including but not limited to:
  • Perishable goods
  • Hazardous materials
  • Illegal substances
  • Live animals
  • Firearms and ammunition
  • Counterfeit products
  • Items that violate intellectual property rights
These will be flagged during or after the quote process. If you have questions about whether a specific item is allowed, please contact our support team for clarification.
Can I track my shipment? ↓
Yes. As soon as you place your order, you’ll receive an order number that you can use to track your order status at any time. Once we receive your item and ship it internationally, we’ll also provide the carrier tracking details for your shipment.
What happens if my item arrives damaged to your facility? ↓
We offer item inspection and repackaging services to help ensure your item is protected during international shipping. This service can be purchased for an additional fee. If your item arrives damaged to our facility, we will document the damage, notify you immediately, and work with you to determine the best course of action.
Do you consolidate multiple items? ↓
Yes, we offer consolidation services for multiple items. This service can be purchased for an additional fee. This can help reduce shipping costs and simplify the shipping process.
Can I place multiple items in one order? ↓
Currently, our system is designed for single-item orders. If you have multiple items to ship, you can place separate orders for each item. We are working on adding multi-item order support in the future, so stay tuned for updates!
What payment methods do you accept? ↓
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal for added convenience and security.
Is my payment information secure? ↓
Yes. Your payment details are securely handled by our payment provider and are never stored directly on our servers. We use industry-standard encryption and security measures to protect your information and ensure a safe transaction process.
What happens if my payment fails? ↓
If your payment cannot be processed when your shipment is ready, we will notify you to update your payment method.
Can I change my shipping address after placing an order? ↓
Address changes may be possible if the order hasn’t been processed yet. However, your original quote is based on the initial shipping address, so changing the address may affect the final shipping cost. Contact support as soon as possible for assistance.
What items are prohibited from shipping? ↓
We do not allow the shipment of certain items, including but not limited to:
  • Perishable goods
  • Hazardous materials
  • Illegal substances
  • Live animals
  • Firearms and ammunition
  • Counterfeit products
  • Items that violate intellectual property rights

You can also refer to our Prohibited Items page for a more comprehensive list of items that cannot be shipped.
Do you charge taxes or customs fees? ↓
Taxes and customs fees may apply depending on your location and the value of your order. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
How can I contact support? ↓
You can reach out to our support team through the contact page in your account dashboard or support email at support@linknship.com for any questions or issues. If you don't have an account, you can also go to our Contact Us page to submit a support request.